Responsible Gaming

Gaming Should Be Entertainment, Not Income

At True Fortune Casino, we believe that gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.

We are committed to promoting responsible gaming practices and supporting the wellbeing of our players across the UK and beyond.

Age Verification

All players must be 18 years of age or older to access True Fortune Casino. We take age verification seriously and conduct rigorous checks during registration and account verification. If you are under 18, you must not attempt to register or play on our platform.

Parents and guardians: If you are concerned about a young person's access to gambling services, please contact us or reach out to the support organizations listed below.

Warning Signs of Problem Gambling

Do you recognise any of these warning signs in yourself or someone you know?

• Chasing losses by gambling more to recover money lost
• Gambling with increasing amounts of money to achieve the same excitement
• Spending more time and money on gambling than intended
• Hiding gambling activities or lying about the extent of your gambling
• Experiencing mood swings related to gambling outcomes
• Neglecting work, relationships, or personal responsibilities due to gambling
• Using gambling as a way to escape problems, stress, or negative emotions
• Borrowing money or going into debt to fund gambling
• Failed attempts to cut down or stop gambling
• Feeling anxious or irritable when unable to gamble
• Jeopardising education, career, or relationships because of gambling

If you have recognised any of these signs, help is available. Please reach out to one of the support organizations listed below.

Self-Help Tools Available

True Fortune Casino provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly).
• Loss Limits: Set a maximum amount you are willing to lose before you must stop playing.
• Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent.
• Time-Out: Take a temporary break from your account for a period you choose (hours, days, or weeks).
• Self-Exclusion: Permanently or temporarily exclude yourself from your account, preventing access to gaming services.

You can access these tools through your account settings. If you need assistance setting up any of these controls, please contact our customer support team.

Support Organizations

If you or someone you know is struggling with problem gambling, confidential support is available from the following organisations:

United Kingdom

• GamCare
  Free, confidential support, advice, and counselling for problem gambling
  www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop
  National self-exclusion scheme for online gambling in Great Britain
  www.gamstop.co.uk
  Phone: 0800 197 8225
• Gamblers Anonymous
  Peer support meetings and telephone helpline
  Phone: 020 7384 3040
• National Problem Gambling Clinic
  NHS specialist treatment service
  Phone: 020 7111 8201

Other Countries

• Australia – Gambling Help Online
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  www.responsiblegambling.org
• United States – National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone Counselling: 0800 0 040 040 and 0800 0 040 041

Need Help? Take Action Today

If you think you may have a problem with gambling, please seek help immediately. There is no shame in asking for support – gambling problems are treatable, and recovery is possible.

Contact one of the support organisations above or speak to your GP for confidential advice and treatment options.

Remember: You don't have to face this alone. Help is available 24/7.